Patient Stories for The Dental Centre London

I retired from UCL six years ago, but I still come back to The Dental Centre for my regular checkups and hygiene work. Both Dr Au and Ms Humphreys are excellent.

Jack Levy

May 2016

My wife and I had a difficult task. We had been with our previous dentist for some thirty-five years receiving the most perfectly wonderful professional service form a highly qualified gentleman of huge integrity and understanding. Through those years he moved his practice, from Central London to Bedfordshire and thence to Southampton, and from our Central London base we regularly visited him, wherever he moved to, to keep our teeth in good order. Then, he retired. How could such a wonderful service ever be replaced? London is awash with dentists. But which dentist practice would provide the type and quality of dentistry we had become so accustomed to and trusted? We approached many dental practices and were left disappointed. Panic and despair set in. Then we came across Dr. CK Jones practice in Nov. 2015, and the sun shone once again. This year, 2016, Dr Jones and her team have provided us with a continuation of the type and quality of dentistry we were looking for in a dental practice. My wife and I are extremely impressed and grateful that Dr. Jones has put together such a dedicated and superb team. Finally we can relax knowing our teeth are once again in safe and caring hands.

Malcolm Fay

March 2016

I have been going to The Dental Centre for about 5 years. Everyone there is so helpful and friendly, and I’ve received such great treatment and care for all the big and small issues I’ve had with my teeth. I always leave with a happier smile.


March 2016

I was nervous to look for a dentist after my move across the world, but I couldn’t have been in safer hands with Dr CK Jones, at The Dental Centre. I have had ongoing TMJ and bruxism issues which have impacted significantly on my quality of life. Dr Jones has significant expertise, particularly in addressing bruxism and I have no hesitation in recommending her for bruxism treatment! Dr Jones painstakingly, thoroughly and carefully undertook the process to create a tailored and precise gnathological splint that has provided me with a huge amount of comfort. I have noticed a vast reduction in my tension headaches and migraine, as well as my facial, jaw and neck pain since I have been wearing the splint she crafted for me. Dr Jones and all the practice staff are very understanding, accommodating and friendly. I wouldn’t go anywhere else while living in the UK! Thank you Dr Jones and staff!

Sofia Giannika

December 2015

I’ve been with Dr Jones for over seven years now. Seven years with a trouble-free mouth! Dr Jones expertly resolved a number of long-standing problems that previous dentists had failed to fix. She has a great team too. I only wish I had found her sooner!


November 2015

My family and I joined the practice at the beginning of 2105. It is always a bit nerve wrecking joining a new practice,but I have to say how impressed we have all been with our dental treatment. Dr Jones and her team, including the fabulous reception staff are all so professional and helpful, and we knew we were in good hands. Its the attention to detail and the caring and genuine interest in our dental care that has been so fantastic, we are very grateful and would not hesitate to recommend this practice to anyone who would like first class dental care with a smile.

Zareena Khan

October 2015

I have always been happy with my visits to The Dental Centre. The hygenists in particular are some of the best I have experienced.

Amanda Vinson

October 2015

I have been coming to The Dental Centre since 1982 and have been seeing Dr Jones since 2000. I do not think my teeth could have been better cared for. The meticulous care and attention to detail all with a very warm and professional approach makes me feel confident and supported. I feel my teeth are getting the best possible treatment – always.

Miranda Ree

July 2015

I recently had my front dental crowns replaced. Throughout the whole process, from getting the right fit and shade to fitting the crowns, has been extremely efficient and meticulous. Dr Jones has done such a great job that people can no longer tell they are crowns. My regular appointments with the hygienist, Homaira, has also greatly improved my dental health.I cannot thank the team enough for all their help. I feel like I’ve finally found a dental practice I trust!


May 2015

Dr Jones is an extremely skillful dentist and her work is always top class and of the highest quality. Together with her team of staff she runs a very professional and welcoming dental practice.


December 2014

I came to Dr Jones’ Dental Centre in 1990s when I was studying at UCL. After all these years I felt so fortunate to have Dr Jones to look after my teeth with her excellent professional skills and care and a high standard of practice in every respect. The treatment I have received has always been excellent, which cared for my dental needs and helped greatly to keep my teeth healthy. Every time I came to appointments to see Dr Jones or hygienist, I felt at home, being treated warmly and personally by them, as well as by administration staff. A very big thanks to Dr Jones and her team; look forward to next appointments in the future.


July 2014

Mrs Jones has been looking after my teeth for 30 years and I am only sorry not to have enjoyed her calm, cheerful, professionalism even sooner! Humera is the most gentle, patient, charming hygienist imaginable, even when I need chiding (which is often!) My visits have become a regular pleasure. Thank you, all at The Dental Centre!

Sarah Marshall

June 2014

Just a brief note to thank you and your excellent team so very much for the kindness , professionalism and consummate skill you have shown to my wife Janet and myself during our treatment with you. Janet had some previous unnerving experiences with so called dentists which very nearly put her off for life. The way your team have been with her is nothing short of remarkable. From the second we arrive when we are greeted by wonderful Claudjah and Lindsey, to our leaving with broad smiles, you truly could not do more for us. Having spoken to the people who work with you it is very clear that you are quite rightly held in the very highest esteem right across your profession. Janet has a skip in her step knowing that we are coming to see you and in full knowledge of your unique skill and attention to every detail. We also have fun – quite amazing! I have long understood of course that there are many benefits relating to healthy teeth and gums. I’m now equally aware of the health giving properties of a beautiful and confident smile thanks to you. Thank you all

May 2014

Through impeccable professionalism ,delightful humour and warmth , Dr Jones, supported by her superb colleagues has converted my panic and fear into confidence and joy.Not wishing to swagger (!) but I am surely now a model patient…. with such newfound status can hardly wait to see them all again ! Seriously, an unbelievable outcome for which sincere thanks from both me and my long suffering husband !


December 2013

I now have a healthy mouth and owe this not only to the professional dentistry skills of Dr Au and hygienist Homaira Mazhar , but to their teaching skills in showing me the proper way to care for my own teeth and gums: ‘the foundations’ as Dr Au calls them. I used to be the classic dentophobe/nervous patient . I simply hated going to the dentist. Not any longer. The practice is a haven of calm and good order. Equipment and techniques are state of the art. The constancy of having the same dentist and hygienist at every visit is beyond price. The university community is privileged to have such a centre in its midst.


December 2013

I originally visited The Dental Centre in 2009 to have 3 wisdom teeth removed. The service was excellent and the procedure was almost painless. Since then I have been coming back for regular checkups and minor procedures. I highly recommend Dr. Jones and her team. The environment is always friendly, welcoming and calming.


December 2013

I recently attended your surgery for my first visit. For the last 6 years I had attended two different national health dentists. I didn’t feel confident in either and never spent more than 2 mins in the chair. At my last dentist I was regularly told not to come so often and that I cleaned my teeth well, my comments over discolouration at the base of teeth and the middle of molars was dismissed. I have been extremely impressed with the customer care I have received attending my appointments. This is from the phone calls and conversation with reception to register and make appointments to the hygienist and dentist. I was greeted warmly and personally, all of my treatment was explained to me each step of the way and the dentist took time with me to explain and show me the issue. I found this very reassuring and confidence building. It turned out the discolouration at the base of my teeth could be removed with the hygienist and that I needed a filling in my molar, all of which are now resolved. I know now I am in safe hands. Thank you to the whole team, you are providing excellent service.


December 2013

Dr Jones suggested that I do a teeth whitening procedure. It was easy, painless and took only a week. I am absolutely thrilled with the results and wish I had done it years ago. I highly recommend the procedure!

November 2013

I love coming to the clinic, people are very friendly and extremely helpful, from the receptionists who are extremely competent and the hygienists who are so caring and professional. I am very happy with the treatment received from Dr Jones who is professional and warm! I’ve never had any problems at all, I will rate 10/10. After a few years of going to Dr Jones I decided to rebuild my anterior front teeth which were fractured when I was a child.It has changed my life, my smile looks wonderful, I look younger and more confident. They are so well done that you can’t see the difference between those and my real teeth. I tell everyone where to go for their teeth! Anyone I send to Dr Jones loves the place and the high standard of treatment.


November 2013

I just wanted to give some feedback about my recent experiences at The Dental Centre.I hadn’t visited a dentist in at least 6 years as I had previously had some terrible experiences and was now terrified of dentists. Unfortunately in August I broke a tooth so was forced to go to a dentist to get it fixed and picked The Dental Centre as it was convenient for work, the receptionist I spoke to was very sympathetic and arranged an emergency appointment for me the next day.I arrived absolutely sick with fear and was straight away made to feel more at ease by the friendly receptionist and then by Dr Au who spoke to me at length about my past history and my concerns in general about visiting a dentist. As expected besides the broken tooth Dr Au also advised that I would need 3-4 other fillings as well but explained that he would do these in stages provided I was happy with the treatment I received for the broken tooth. He gave me a temporary filling and talked me through at every stage what he was doing so nothing would come as a nasty surprise. When it came to having the permanent filling a couple of months later I was still very nervous but Dr Au took his time to make sure the anaesthetic injections worked their magic and again explained everything he was doing. Now after three more fillings I no longer have any fear of dentists (Dr Au anyway!) and the work Dr Au did particularly on the broken tooth is amazing, a work of art. It made such a difference to have a dentist that actually took time to listen to my concerns and plan out my treatment with me rather than dictating it. I cannot recommend The Dental Centre highly enough and will certainly send friends/colleagues your way.


August 2013

I have been visiting The Dental Centre at Gower Place for 13 years and could not recommend it more highly. The team is efficient, professional and friendly. The plans and costs of treatment are always explained thoroughly and Dr Jones’ work is exceptionally good!

June 2013

I have been a regular patient of the UCL Dental Centre since 1979 and I have been very happy indeed with the continous friendly and highly expert service it has provided for so many years. It is a brilliant facility. The team keeps up to date with the latest developments, emergency appointments are no problem. They can refer you to excellent specialists, and it is pleasantly housed. I speak not only personally but can confidently do so on behalf of many of my law students and my colleagues over the years from the Laws Faculty. It is obvious, but needs to be stated that having such an efficient service within the UCL campus is of immeasurable benefit to staff and students – going to the dentist means only a short walk for all of us from the office, the library or teaching room.


April 2013

I have been a patient at The Dental Centre for about 5 years and have always had excellent service. Dr Jones is very professional yet puts me at ease and clearly explains the treatment needed. I feel she is very careful and thorough, and I have always been happy with the outcome. The hygenists do a great job and my teeth always feel sparkling after seeing them. The nurses and receptionists are friendly and helpful too.


March 2013

I would like to thank Dr Daniel Au for his responsive, professional work and kindness. I always felt listened and understood; his important explanations were very much appreciated and essential part of the treatment. I feel very confident to trust my whole family under his care. With many thanks.


March 2013

I came to see Dr Jones over 10 years ago (2002) with some disastrous teeth and quite bad gum disease. Within only a few months she managed to stabilise my condition and undertake some amazing crown work thus saving those teeth. I come regularly to the practice for check-ups and oral hygiene sessions… I’m no longer embarrassed when I open my mouth… and I can smile a lot more often now! Her work has certainly stood the test of time. Thank you so much.


March 2013

Mrs Jones has been my dentist now for over 17 years which is testimony to the trust and respect I have for her clinical decisions and no nonsense demeanour. The treatment I have received has always been excellent with up-to-date technology. I am mindful to keep my appointments – of which I am always politely reminded of two days in advance – since I see my dental health as an integral part of my general health. This holistic approach is reinforced both by Mrs Jones and the hygienist.


March 2013

I came to Dr Jones a somewhat nervous and fearful patient. I had only ever been with my family dentist and when I moved to London I had no idea how to find a good dentist. I avoided the matter for three years and eventually picked up the phone to Dr Jones after speaking to DenPlan and asking for recommendations.I spoke with Lindsay who was sympathetic, friendly and listened to my concerns. I immediately felt at ease and made an appointment. Upon arrival I was pleased to realise the friendly ear Lindsay had offered was the ethos of the entire Practice. Dr Jones has only ever been informed, friendly, patient and she has my absolute trust and respect. She’s fun and always a joy to be around and I always feel cared for and heard. She shows compassion and is non-judgmental and is very very thorough. Her team are all great and Gemma has shown absolute vigilance and calmness and eased my fears and concerns. She’s always been patient and professional and made me feel more in control and informed with techniques of better brushing (knowledge I had not realised I needed!) and encouragement. Dr Jones and her team show utmost respect and care for their patients and their concerns. I would happily recommend them and intend to be with them for as long as possible!


March 2013

I have been a patient at the UCL Dental Centre since the early 1980s. Throughout this time I have been most impressed both by the administrative efficiency of the practice, and by the personal care and attention to detail which Dr Jones and her hygienists have shown in their tending to my dental needs. I would unhesitatingly recommend the UCL Dental Centre to anybody looking for a modern and sympathetic dental practice.


March 2013

I would like to place on record my admiration to the team at The Dental Centre, there is always such a professional yet warm approach by all. Long may it continue.


July 2011

I have been with The Dental Centre for almost 50 years. For half that time Dr Jones has looked after me. The service and the care from everyone at the practice has always been first class, caring, and friendly. I have recommended the practice to family and friends and they have the same loyalty to the practice.



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